Returned Merchandise Conditions
- Shoe returns will only be accepted if the items are in brand-new condition and without any damage to the items or their packaging.
- Any items returned with scuffing, scratches, dents, any type of damage and visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.
- All items must be returned in their original packaging with all coupons and vouchers included in the package.
- Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.
- United nude reserves the right to refuse the return of any merchandise that does not meet the above return requirements.
* We recommend you to try the shoes on carpeted surfaces.
Return Timeline And Process
- Return can only be made within 14 days from the date of delivery.
- Returns made outside of the 14-day timeframe will not be accepted and send back to you and the shipping cost will be charged to you.
- To organize a return registered users must login to their registered account. Go to your ‘My Account’ and to ‘Returns and submit a request within the stipulated time mentioned above. You will receive a notification.
- All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please login to your registered account. Go to your ‘My Account’ and to ‘Returns & Exchanges’ and follow the steps. We will send you a replacement at no extra charge to you and/or pay for any return shipping.
- All items must be returned in one package.
- Your refund will be processed via the following methods:
- Credit Card/Bank account payments are refunded back to the card/bank used in the purchase.
- For Cash on Delivery Orders (COD), refund will be credited to the customer's wallet on unitednude.ae.
- Orders that are returned or diverted due to incorrect addresses, will be subject to additional charges based on the courier in the destination country.
- Once a return has been received and accepted, a credit or refund will be processed within 21 business days. Customers will be notified via email when the return is complete.
Outside The UAE Shipments
- Original shipping charges and custom duties, if any, incurred at the time of purchase are non-refundable. United Nude will deduct the customs duties charged to United Nude at the time of receiving any return packages from customers for the total refund amount.
- If you are located outside of the UAE, you will receive a duty bill from the courier company to receive your order.
- Orders shipping outside the UAE may be subject to import duties, VAT, taxes and customs clearance charges of the destination country. These additional charges, if any, are the sole responsibility of the customer.
- United Nude cannot be held accountable for charges incurred during the delivery of your order/package.
- Delivery delays may occur if your package is selected for inspection by your country’s Customs Department or Agency.